Privacy Policy

In compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation, hereinafter GDPR), as well as Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights (LOPDGDD), Radio Taxi Zaragoza 24 hereby informs users of its website of the policy applied with regard to the processing of personal data, with the aim of guaranteeing the right to honour and privacy, as well as the full exercise of the rights recognised in current legislation. The acceptance of this Privacy Policy is a necessary and essential condition for accessing and using the services offered through this website. By providing their data through any of the forms available on the platform, users expressly declare that they have read, understood and accepted the terms set out herein.

1. Identity of the Data Controller

The entity responsible for processing the personal data collected through this website is Radio Taxi Zaragoza 24, which can be contacted via the following email address: info@radiotaxizaragoza24.com. As data controller, Radio Taxi Zaragoza 24 assumes full responsibility for ensuring that the personal information provided by users is processed in a lawful, fair and transparent manner, and that it is collected for specified, explicit and legitimate purposes, in accordance with the principles established in Article 5 of the GDPR.

2. Purpose of Data Processing

The personal data provided by users through the contact forms, booking forms, quote request forms or any other means of communication available on this website will be processed for the purpose of managing, providing, monitoring and improving the passenger transport services offered by Radio Taxi Zaragoza 24. This includes, without limitation: processing and managing transport bookings; responding to queries, complaints or claims submitted by users; sending information related to the service requested; issuing quotes and invoices; maintaining the commercial relationship with the client; and continuously improving the quality of service provided. In all cases, the data will be used exclusively for purposes compatible with those for which it was originally collected, and the user will be informed if, at any time, it becomes necessary to use the data for a different purpose.

3. Legal Basis for Processing

The legal basis that legitimises the processing of users' personal data is twofold. On the one hand, the processing is based on the explicit and informed consent given by the user when accepting this Privacy Policy, in accordance with Article 6(1)(a) of the GDPR. On the other hand, when the processing is necessary for the performance of a transport service contract to which the user is a party, or for the application of pre-contractual measures at the user's request, the processing is also justified under Article 6(1)(b) of the GDPR. Where the processing is based on consent, users have the right to withdraw such consent at any time, without affecting the lawfulness of processing carried out prior to its withdrawal.

4. Data Retention Period

Personal data provided by users will be retained for as long as the commercial relationship between the parties is maintained, or until the user exercises their right to erasure, subject to the existence of legal obligations that require the retention of such data for a specific period. In accordance with current Spanish and European tax and commercial legislation, certain data may need to be kept for a minimum period of five to ten years in order to comply with the obligations imposed by law. Once this period has elapsed, the data will be securely deleted or anonymised so that it is no longer possible to identify the data subject.

5. Recipients and Data Sharing

As a general rule, Radio Taxi Zaragoza 24 will not transfer users' personal data to third parties, unless there is a legal obligation to do so or it is strictly necessary for the proper provision of the contracted transport services. In this regard, it should be noted that, given the nature of the passenger transport sector, the execution of bookings may require the involvement of partner companies, associated operators, freelance drivers or other service providers who collaborate with Radio Taxi Zaragoza 24 in order to guarantee the fulfilment of the requested service. These collaborating entities and business partners will have access only to the data strictly necessary to carry out the assigned task, and will act in the capacity of data processors, being contractually bound to process such data exclusively for the agreed purpose and in accordance with the data protection standards required by current legislation. At no time will these business partners be authorised to use the data for their own purposes or to share it with third parties without the prior authorisation of Radio Taxi Zaragoza 24. In the event of any international data transfer outside the European Economic Area, appropriate safeguards will be put in place as provided for in Chapter V of the GDPR.

6. Rights of Data Subjects

In accordance with the provisions of current data protection legislation, users may at any time exercise the following rights in relation to their personal data: the right of access, which allows them to obtain confirmation as to whether their data is being processed and, if so, to obtain a copy of it; the right to rectification, which allows them to request the correction of inaccurate or incomplete data; the right to erasure, also known as the right to be forgotten, which allows them to request the deletion of their data when it is no longer necessary for the purposes for which it was collected; the right to restriction of processing; the right to object to processing; and the right to data portability, which allows them to receive their data in a structured, commonly used and machine-readable format. To exercise any of these rights, users must send a written request to the email address info@radiotaxizaragoza24.com, clearly indicating the right they wish to exercise and attaching a copy of a valid identity document. Radio Taxi Zaragoza 24 undertakes to respond to all requests within the legally established deadlines. If the user considers that their rights have been violated, they may also lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.

7. Security Measures

Radio Taxi Zaragoza 24 has implemented the technical and organisational measures necessary to ensure a level of security appropriate to the risk associated with the processing of users' personal data. These measures are aimed at preventing accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data. The measures adopted include, amongst others, the use of secure protocols for transmitting information over the internet, access controls to systems handling personal data, regular security audits and procedures for responding to potential data security incidents. Notwithstanding the above, the user acknowledges that no security measures on the internet are completely impenetrable, and that Radio Taxi Zaragoza 24 cannot guarantee the absolute security of the information transmitted.

8. Changes to the Privacy Policy

Radio Taxi Zaragoza 24 reserves the right to modify or update this Privacy Policy at any time, in response to legislative changes, court rulings, administrative decisions by supervisory authorities, or simply due to changes in the company's internal data processing practices. Any significant changes to this policy will be communicated to users through this website with reasonable notice. Continued use of the website and its services following notification of any changes shall be deemed as acceptance of the updated Privacy Policy.